Bulldog Broadband… my nemesis

Posted 1 year, 7 months ago at 3:21 pm. 2 comments

Right, I promise that at some point in the near future the snarky posting will begin in earnest, but for now I want to rant and here’s as good a place as any.  Today’s subject is Bulldog Broadband, herein known as BB, and their Crime Against Chris is lethargy in reconnecting my internet connection.

That’s right, suckling chiddles, I’m currently without my sweet, sweet 24Mbit/s ADSL, having moved apartments.  The nice people at BB first told me they could expedite the switch, so that I’d experience little to no downtime… naively I believed them.  Of course, now I’m told that it’ll be the 17th before my connection is active.  And right now this second I’m looking at my modem which is flashing to tell me that ADSL is active but won’t let me log on.

Here’s the deal, BB: I make my money writing for SlashGear, so when I’m not writing I’m not getting paid.  That means you’re not getting paid.  I’m sick to the grinding back-teeth of your relentlessly moronic customer services lackeys, their rude supervisors and the perpetually delaying, stalling, “I can’t let you do that” tactics continuously rolled out to prevent me from speaking to anybody higher up the BB food chain.

Now BB recently got taken over by Pipex, and they just so happen to have premises five minutes down the road from where I live.  So how about I take a trot down there and do a little impromptu SlashGear interview, see what platitudes they can offer me?  After all, Peter Dubens, Bless’d Chairman of Pipex Communications did tell us:

“The acquisition of Bulldog brings further scale to the Pipex Group and we are delighted to welcome all the Bulldog customers” 

Sounds like an invitation to me, don’t you agree?

Or maybe I should save my ire for the numerous forums and blogs where other dissatisfied souls weep and gnash.  Perhaps I should’ve expected such crapness, given the catalogue of errors, lies, faults and missed appointments experienced when trying to get the first flat wired up for the internets.  Come Monday I’ll be ringing them again; even if I can’t get my promised connection any sooner, I’ll be doing my bit to make their lives miserable in the meantime.

So currently I’m using a review phone from the good people at T-Mobile to connect via their HSDPA service.  You better believe that they’ll get an ace review.

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